Frequently Asked Questions
Everything you need to know about our science-backed skincare solutions.
Are Molecular Company products suitable for sensitive skin?
Yes, our formulas are dermatologically tested and specifically engineered with bio-compatible ingredients to minimize irritation while maintaining high efficacy.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the product for a full refund, even if it has been opened.
Are your products cruelty-free and vegan?
Absolutely. Molecular Company is committed to ethical beauty; we never test on animals and all our ingredients are 100% plant-based and synthetic-safe.
How should I store my serums to maintain potency?
To ensure maximum stability of the active molecules, we recommend storing your products in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.